Why Use Factotum Call Answering
Our Telephone Answering Service
We tailor OUR service to suit YOUR business needs.
We never say, "can I take a message?" we always say "How can I help?"
There is no charge for small adjustments to your call handling requirements and we provide you with a fully itemised invoice. There is no charge for any call under 15 seconds and there are no hidden charges such as for sending emails.
Your Benefits
Our team is part of your business. We are NOT a messaging service. When your customers call us, they usually think that they are talking directly to your Company. That is how we have trained our staff - they work for you.
Our telephone system logs all calls and originating telephone numbers so you can see exactly what calls we have taken.
We work to keep your costs down and won't charge you for wrong numbers. Our charges are completely transparent. No nasty surprises when you receive our invoice.
Factotum are RNIB Typetalk certified.
Our Philosophy
We work with you to understand how best to support you and your business.
We provide a range of professional business services but our core values focus on customer experience, integrity, commitment and value based on a high quality service.
We sponsor all our employees through NVQ qualifications in either customer services or management.
We are here to add value and support to your business, not just answer calls. All calls are managed according to our Customer Service Good Practice guidelines.
Our open door policy actively encourages all our clients to visit us at any time.
Our Commitment
To Our Employees
Our commitment is to create a successful company, employing a team of people who feel motivated, rewarded and challenged who enjoy their role and are proud to belong to Factotum. In return, Factotum commits to provide a working environment that encourages and supports each individual, enabling them to realise their full potential.
To Our Clients
Factotum will never underestimate the trust that our clients have placed in us, by allowing us to be the voice of their business. We commit to provide our clients with a professional, confident response to every individual call; make good decisions on their behalf and always represent their best business interests.
