Answering Services
Business Telephone Continuity
Don't let your business lose its voice!
How would your business cope in the event of a disaster?
At Factotum we have the ability to keep your business operating and more importantly generating revenue even when disaster strikes.
Service:
Factotum provides emergency telephone cover in the event that a business suffers;
- Telephone system (PBX) outage
- Telephone Line outage
- Restricted access to main office due to an unforeseen disaster such as fire, flood or even a terrorist threat
"Our system was down for 2 full days and during that time the Factotum team managed all our inbound calls, transferring urgent ones to our mobile telephones. "
Rod Wilson - RWA Accountants
Features:
- A managed service that is easy to implement and can be activated within minutes.
- Assistance in diverting your calls to the Factotum Call Centre.
- A professional team of Receptionists to answer your telephone calls.
- A friendly welcome to all callers with all calls answered in your company name.
- All calls transferred to the right department or person in your company, no matter where they are working, i.e. temporary building, home or even to a mobile telephone.
- Service operates between the hours of 09:00 and 17:30 Monday to Friday – extended service is available if required.
"Within 20 minutes of contacting Factotum all our telephone lines were diverted and all incoming calls were managed professionally by the Factotum team. Factotum is now an integral part of our Business Continuity Planning."
Mark Hassall – Money Matters
Benefits:
Limited business interruption
We have deliberately made our solution easy to use; this means that our service can be invoked within minutes ensuring that the disruption to your business is kept to an absolute minimum.
Keeping the cost down
There are no requirements for additional hardware or software (either on or off site) ensuring that it is not only quick to invoke but more importantly there are no up front capital costs.
Limited management overhead
You can focus on resolving the problem, whatever that may be, confident that your business can continue to function. We provide a fully managed service so you don’t have to!
No impact on your current IT or Telecom's infrastructure
Because the service is fully managed there is no impact on your current IT or Telecom's infrastructure – all telephones can be diverted direct from the exchange if required.
